Support

Where are your products made in?
  • We specialize in sourcing products from northern Thailand where we connect and empower local women to learn new skills in and provide additional income for their families.
Where is the company and products located when I order?
  • Our company is located in Orange County, California, so all the products will be shipped to you via USPS from CA! 
How long does processing and shipping take?
  • Processing takes 1-3 business days and Standard Ground shipping can take 5-7 days. We are doing the best we can, however, shipping fees can be quite costly due to the size of our cushions so we thank you for your patience. 

How do I care for my Tushies Meditation Cushion?

  • Hand wash and hang dry in cold water for best results

What are your shipping policies?

  • We ship via USPS. We try to fulfill orders within 1-2 days (unless you have pre-ordered your cushion, then the ship date will be stated on the product.) 

What is your return policy?

  • We want you to be happy with your order. If you are unsatisfied, Tushies will accept returns within 10 days of delivery as long as if they are unused with tags still attached. 
  • Tushies reserves the right to determine if a returned item is acceptable according to policy.
  • Please be aware that there are slight variations to the designs and color as each piece is handmade. 

How about exchanges?

  • We are happy to exchange if the buyer pays for the return shipping and the new product's shipping. However, please note that each piece is created in limited quantities so we recommend making sure of your exchange. Please contact us at support@tushies.co for any inquiries.

How about wholesale inquiries?

  • We are looking for reputable stockists, please contact hello@tushies.co for any wholesale inquiries.